We at TOPPAN TRAVEL SERVICE CORPORATION (hereafter "the company") are committed to creation of inspiration through meeting with people and are earnestly committed to earning the trust of our customers. We contribute to a spiritually affluent society together with our customers.
For this purpose, we hereby implement the following measures as part of our important responsibility to protect the privacy of all persons related to the company and in particular our customers.

In addition for the purpose of contacting the customer, personal information received from customers, is used within the necessary scope required for procedures related to receipt of services including arranging travel services for the provision of transportation and accommodation during travel requested by the customer (as stated in the itinerary or contract documents for principal transportation and accommodation). Furthermore we have implemented particular measures to avoid the use of personal information for other purposes.

Collecting, using, providing, or outsourcing to a third party such personal information against the wish of the person violates that person's rights and results in a loss of trust in the responsible business. Consequently, we have established clearly documented rules for the appropriate management of personal information managing the collection, use, provision, outsourcing to a third party of personal information.
When we receive personal information from a customer, the company will clearly specify the purpose of gathering it and provide a company contact prior to collecting the required minimum of personal information. The company may outsource personal information received from a customer to a third party within the scope necessary to perform travel arrangements including the provision of personal information to transportation and accommodation facilities and similar facilities for the purpose of providing the travel services stated in 1. above and for the purpose of arranging destinations or obtaining visa required for customer travel. In other cases, as a rule, the company will not disclose or provide personal information to a third party without the customer's prior permission. In addition, in the absence of compulsion required by law, the company shall not provide or disclose personal information to a third party without the customer's prior permission. When outsourcing personal information of a customer to an outsourcing partner, we will manage, direct and supervise the outsourcing third party on its proper handling.

To prevent the loss, destruction, alteration , leaking, and other abuse of personal information, the company implements rational and necessary security measures with respect to unauthorized access or computer viruses and provides a prompt and appropriate response in the event of a problem.

The company complies with laws and regulations in addition to other standards related to person information in particular the Personal Information Protection Law and implements corresponding standards within the company. In addition, we provide education and awareness activities concerning personal information issues for all company employees, including senior management.

The company is continuously improving, maintaining, executing, and planning a system in managing the protection of personal information.

In addition to travel related business, the company also acts as an accident insurance agent. When a customer requests an accident insurance product such as travel insurance, the company uses the customer's personal information for the provision of the accident insurance product.
For details about how the company handles personal information as an accident insurance agent, refer to the "Privacy Policy as an Accident Insurance Agent".

Enacted: April 1, 2005
Revised: February 1, 2009
TOPPAN TRAVEL SERVICE CORPORATION
Kenji Kawamura, President & CEO

When a customer wishes to disclose, cancel the use, or delete their personal information which is held by the company, we request that the customer fill out the required sections of the special application form(PDF: 75KB) which is linked to this page and forward the application together with the following required documents by mail to the General Affairs Department of the company.
Each relevant Dept. does not receive these applications. Please make application to the contact point for the relevant department of the company regarding application for the correction, addition, or partial deletion of information.
Please be advised that in either of the above cases, we will confirm the identity of the person making the application together with the identity of the person whose information is covered by the application.

• 1Required documents
  • (1)Application form for disclosure, cancellation of use, or deletion of personal information(PDF: 75KB)
  • (2)Copy of any of the following valid documents to confirm the identity of the applicant.
    • A.Drivers license
    • B.Passport
    • C.Health insurance certificate
    • D.Resident register card with photograph
    • E.Alien registration certificate
    • F.Residents card
  • (3)Postage stamp for 800 yen for mailing costs (when applying for disclosure)
    When applying for disclosure of information, we will forward the basic information of the customer by certified mail.
    The cancellation of use or deletion of information is performed without any cost.
  • (4)When making application as an agent, please forward the following both documents in addition to (1) to (3) above.
    • A.Power of attorney as agent from the principal
    • B.Copy of the documents confirming identity as agent (the same as those for the principal stated in (2) above).
• 2Mailing address
  Please forward the documents to the following address.
  General Affairs Department
  TOPPAN TRAVEL SERVICE CORPORATION
  Towa Hamamatsu Cho Bldg. 7F., 2-6-2 Hamamatsu Cho,
  Minato-ku, Tokyo, 105-0013, Japan
  *We recommend use of a traceable means of mailing.
• 3Please be noted the following
  • (1)"Personal information" is factual information processed by computers in relation to the person in question.
  • (2)When it occasionally occurs that since the personal information of a customer retained by the company does not watch with the details of the application, such personal information will not be disclosed. In that case, we will return the enclose postage stamp.

The application form for disclosure, cancellation of use or deletion of personal information is prepared in PDF format.